Scope of Responsibilities: Works under direct supervision while applying standard procedures, sound judgment, and analytical critical thinking skills to research, reconcile, and resolve accounts receivable issues, maintain accurate balances, and support collection and refund activities.

Job Summary: Responsible for identifying, researching, reconciling, and resolving complex accounts receivable issues to maintain accurate customer and third-party balances. Clerk will apply payments and credits, perform complex balancing. and analyze customer and third-party AR for collection risk and opportunity. Additionally, the role will perform tasks related to cash application and refund opportunities while supporting delinquency resolution and account accuracy.

This is not a remote role and will be filled in office.

Job Duties:

• Provide courteous and timely customer service for all internal and external customers.
• Identify delinquent accounts and contact customers to resolve past due balances as needed.
• Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges, payments, credits, and related activity.
• Monitor and maintain store delivery accounts; contact stores for additional information when necessary.
• Reconcile and answer questions regarding customers’ accounts, as requested by stores and/or customers using CloudSuite, McKesson Enterprise, Inmar, AS400 and LOC.
• Perform reconciliations to ensure application of customer and third-party payments and credits are accurate and timely. Includes research and resolution of unapplied, misapplied, short-paid, or overpaid receivables.
• Analyze third-party accounts receivable to identify collection risk, aging trends, root causes, and opportunities to improve recovery.
• Analyze customer and third-party AR to determine appropriate payment application, credit application, and refund opportunities in accordance with KPH policy and supporting documentation.
• Recognize, investigate, and rectify errors within customer accounts, escalating issues when needed to ensure timely resolution.
• Monitor AR and work with insurance companies to verify receivables and resolve outstanding third-party balances.
• Process check requests for approved customer and insurance company refunds with appropriate documentation and review.
• Always maintain a courteous demeanor when dealing with customers.
• Perform month-end balancing and support period-end close activities as needed.
• Prepare and run reports for the Accounts Receivable Department.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Educational Requirements:

• Minimum: High School Diploma or GED.
• Preferred: AS Degree or Higher in Business Administration or related field.

Experience:

Preferred:  General knowledge of Accounts Receivable, Store Pharmacy & POS interaction and/or 2 or more years previous experience in related position 

Special Conditions of Employment:

• Drug Test
• Initial and continuous exclusion and sanction/disciplinary monitoring

Compensation:

$18.25/hr-19.25/hr