Job Summary: Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available.

• Maintains schedule for services requested and provided to agency clients.
• Assures that cases are filled within established time
• Completes documentation per Agency
• Provides appropriate notification of schedule to employees, clients, family, case manager, and others as
• Monitors overtime and mileage records of
• Responds to emergency calls and arranges schedule
• Provides directions to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client
• Assigns Agency staff to clients. Sends out care plan and follows up on service
• Assures employees receive complete and accurate directions and information about client needs.
• Reports any scheduling changes and/or client concerns to Notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns.
• Participates in the evaluation and performance review of field staff including discipline and
• Verifies time records with
• Follows up with employees on scheduling problems encountered by the on-call
• Participates in determining hiring
• Minimizes substitution of employees and maximizes permanent
• Maintains adequate numbers of available on-call
• Notifies Supervisor/Human Resource Department of staff
• Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs).
• Maintains confidentiality in all aspects of the
• Respects the confidentiality of information in client and employee
• Shares information in accordance with Agency
• Protects documents in a manner that prevents unauthorized
• Performs job in compliance with Agency policies and procedures as well as community and professional
• Assures compliance with applicable state, federal, CHAP, and Joint Commission
• Attends meetings and educational programs as
• Accepts responsibility for personal and professional
• Participates in the Agency’s ongoing quality improvement
• Responsible for completing all mandatory and regulatory training programs

Perform other duties as assigned

Job Skill Requirements:

• Demonstrates strong verbal, written and interpersonal communication skills.
• Computer literate or willing to be trained on a personal
• Speaks, reads, writes, and comprehends
• Demonstrates time management, organizational skills, and ability to function with minimal
• Comfortable working in an evolving and dynamic environment.
• Demonstrate ability to work with multiple different client types.

Educational Requirements:

• High school graduate; advanced education

Experience: 

• Current staffing experience, preferably staffing for a temporary Agency or in-home
• Knowledge of medical terminology or a general medical background

Credential/License Required:

• Licensed driver with automobile insured in accordance with state and/or Agency requirement sand in good repair. Good driving