Scope of Responsibilities: Works in-person/remotely under supervision of Regional Manager of Operations.  Follows standard procedures to accomplish assigned tasks.  Work within multiple HealthDirect facilities as directed by Regional Manager.  Work directly with client services representatives to urgently resolve customer service-related issues.  Has the ability to visit clients we service to offer in person training and/or problem resolution.       

Job Summary: Responsible for all aspects related to entering the medication orders for various facilities. 

Ensuring that all Third-Party claims are billed properly.  Assist fellow technicians with training and daily functions

Job Duties:

• Responsible for accurate data entry of patient profiles and medications
• Maintaining accurate information for patients and facilities
• Responsible for billing and crediting each facility appropriately and accurately each month
• Assist in new home setup and implementation across the region
• May be required to travel to individual homes for meetings or drug exchanges
• Assist in orienting and training new employees
• Work with billing department to oversee the completion of individuals unbilled reports
• Assign daily unbilled reports
• Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Educational Requirements:

• High School Diploma or GED
• Two years of service
• AS Degree or Higher in Business Administration or related field
• National PTCB certification

Experience: 

• 2 years’ experience as a pharmacy customer service technician for HealthDirect required
• Previously demonstrated top 5% data entry performance metrics

Required (Vermont Employees):

• Registered with the State of Vermont as a Pharmacy Technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Strong communication skills
• Outstanding customer service skills
• Ability to work independently
• Excellent organization skills
• Proficient with multiple remote technology
• Ability to multitask and prioritize
• Broad knowledge of medications and physician orders
• General computer and keyboarding skills
• Strong leadership skills
• Demonstrate HIPAA compliant workspace at home
• Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations

Behavioral Traits Required:

• Cooperation: Must work harmoniously and effectively with fellow employees, supervisors, and others you are in contact with
• Initiative: Must work within supervision guidelines and assume additional responsibilities
• Flexibility: Must be willing to work variable work schedules, nights, and weekends, assist others as requested and available, and be willing to perform all assigned work
• Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
• Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
• Customer Service: Must provide appropriate customer service (for Kinney customers, fellow employees, and business partners), listen attentively to their needs and respond appropriately
• Safety: Must take care of equipment and employ good safety habits
• Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers, and teams

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts. (remotely or on-site)
• Must be able to work nights and weekends as required.

Compensation:

$18.00 - $21.27 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.