KPH Healthcare Services

Payor-Partner Program Supervisor

Job Locations US-NY-Syracuse
Posted Date 3 weeks ago(11/1/2024 10:13 AM)
Requisition ID
2024-13403
# of Openings
1
Category
Management
Location : Location
US-NY-Syracuse

Overview

Responsible for overseeing provision of enhanced specialty pharmacy services for a specific payor service. Managing the team in an inbound/outbound call center environment. Partnering with the payor on provided a specialized service to the patient/member. From data entry of prescriptions, delivery scheduling and management of the Payor Partner Program Specialist team.

Responsibilities

  • Supervise staff of Payor Specialist in inbound/outbound call center
  • Provide timely reporting, feedback, and information to support the training and development of Payor Specialist team
  • Work with Payor Partners on advancements to the specialist team, to provide the best service to the patients/members
  • Direct and seek enhancements to team’s workflow daily
  • Ensure that team maintains and keeps reasonable production as determined by management
  • Develop and manage department schedule, time off requests, etc.
  • Provide escalated resolution to customer service issues to ensure member satisfaction
  • Serve as primary resource for Regional Managers of Provider Relations on comprehensive patient support and other enhanced services
  • Participate in after hours on-call rotation with the management team
  • Travel with the sales team to build relationships with healthcare providers, as needed
  • Responsible for accurate data entry of incoming prescriptions
  • Responsible for accurate selection of billing and shipping methods for incoming patient orders
  • Provide customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
  • Work with internal stakeholders to provide resolution to payment related issues on accounts/orders
  • Manage orientation process and training new employees
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

Qualifications

Education Requirements:

  • Preferred: Bachelor’s degree in Business Administration or Healthcare

 

Experience:

  • Past experience in a customer service-related field
  • Past experience in a call center environment
  • 12-24 months experience as a pharmacy technician

 

Job Skill Requirements:

  • Broad knowledge of medications, physician orders, and pharmacy systems
  • Strong communication skills
  • Outstanding customer service skills
  • Excellent organization skills
  • Ability to multitask and prioritize
  • Excellent computer and keyboarding skills

 

Compensation:

 

$60,405.80 per year.

 

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.  

 

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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