Scope of Responsibilities:  Responsible for identifying, securing and implementing new data contracts and associated services. Oversight of clinical pharmacy programs and related enhanced services to support manufacturer requested programs. Also includes, general oversight responsibility of national call center service delivery of Noble Health Services facilities. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Job Summary: Oversee national Noble service operations to customers, providers, and manufacturers to expand the business, protect the assets of the company, and ensure future growth by meeting and exceeding goals. Responsible for supporting development of business plan and the deliverance of that plan.  Engage with pharma manufacturers and other industry stakeholders to present opportunities for partnership related to Noble’s patient support services and the associated data.  Work closely with all departments, especially pharmacy operations and field provider relations teams to achieve business goals and improve patient health outcomes. When requested, engage with state and federal regulatory agencies and policy makers related to pharmacy and patient care related issues. 

This position will require onsite presence in Syracuse, NY or Jackson, MS at least two days per week.

• Maintain, enhance and add clinical specialty pharmacy services that provide value to patients, providers and partners.
• Identify new data and reporting revenue opportunities and work with all stakeholders to develop and implement.
• Support Noble pharmacy operations as well as other interconnected divisions.
• Oversee national customer service and call center operations across multiple locations. Oversee personnel development and budgetary performance of Noble Health Services including all employees and supervisors of the Patient Care Advocate, Patient Benefit Specialist, Hub Services Departments and Data Analyst.
• Assist management to develop and retain professional staff and key facility management personnel related to call center and data analytics.
• Responsible for metrics and timelines related to provision of data services and reports for internal and external stakeholders.
• Responsible for participation and contribution on the Quality Management Committee and accreditation compliance efforts with URAC, ACHC, NABP, VIPPS, etc.
• Develop and enhance organization’s policies and procedures in accordance with industry best practices, accreditation requirements, and all applicable state and federal rules and regulations.
• Participate in government affairs events when requested.
• Responsible for the operational assessment, evaluation, and supporting the implementation of technologies needed to maximize efficiencies within supervised departments. Interface with IT Department as required on maintenance of existing systems and any new enhancements.
• Identify new technologies and services to increase efficiency and performance while reducing overall costs across the organization.
• Assist with review of contracts and business proposals prior to submission to potential new clients, vendors, or partners.
• Responsible for oversight of Hub Services compliance with manufacturer agreements and business relationships.
• Respond to escalated customer comments and improve customer relations for front-end and call center operations.
• Interface with various auditors and outside agencies, as needed.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.

Job Requirements:

• Extensive knowledge of the Specialty Pharmacy Industry
• Extensive knowledge of current and potential markets

Education:

• Minimum: BS Degree in Pharmacy, PharmD preferred

Experience:

• Preferred: 5+ Years previous experience as a pharmacy operations manager or related management position within the industry.

Compensation

$185,000-210,000 per year.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.