Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.   

• Responsible for accurate data entry of incoming prescriptions, if required
• Responsible for accurate selecting billing and shipping methods for incoming patient orders
• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
• Document patient reported information into TherigySTM
• Provides resolution to customer service issues to ensure member satisfaction
• Work with members to provide resolution to payment related issues on accounts/orders
• Maintain and keep reasonable production as determined by supervisor
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.
• Must be able to work nights and weekends, as required.

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification

Experience: 

• Experience in a customer service-related field
• Preferred: 6-12 months experience as a pharmacy technician

Required (Mississippi Employees):

• Registered with the State of Mississippi as a Pharmacy Technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$15.84-17.69 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.